Categories
Academy Install APPS Open Stores

What is an eCommerce Helpdesk? Multi-Store Dropshippers: Need a Helpdesk for the Holidays? | Review on CRM Software 2022

An eCommerce helpdesk is Customer Relationship Management software (a CRM) designed to 

– organize incoming messages into a structured, ticket-based system 

– display message threads as conversations (like an SMS app or messenger). 

The purpose of a helpdesk is to simplify customer support workflows and shorten the time needed to respond to buyers.