Kuyankha kwa ogula panthawi yatchuthi, chaka chatsopano, ndi chipwirikiti cha nyengo si ntchito yosavuta kwa ogulitsa otanganidwa, ngakhale (makamaka) ndi gulu la othandizira.
Ngati mukugwiritsa ntchito CJdropshipping ku gulitsani pamakanema angapo (mwachitsanzo, Amazon, Shopify, eBay, Etsy, etc.), panthawi yatchuthi, gawo lotsitsa ili lingayambitse kuchedwetsa komanso nthawi yayitali yogwira ntchito.
Ngati mwapeza kuti mukuwononga nthawi yambiri pakuthandizira makasitomala, nkhaniyi iwunikiranso mwachangu mfundo zotsatirazi zamomwe ofesi yothandizira ingathandizire pamasiku otanganidwa kwambiri pachaka:
- Ndi zovuta zotani zamabizinesi omwe amathandizira desiki amathetsa
- Kukhudzika kwa desiki lothandizira pakugwira ntchito kwama multichannel dropshipping
- Zomwe muyenera kuyang'ana mu Helpdesk pakutsika kwanyengo
Malangizo a Pro: Mutha kuyesa zonse zomwe zili m'nkhaniyi kwaulere 3Dsellers Multichannel Helpdesk.
Kodi eCommerce Helpdesk ndi chiyani?
ECommerce helpdesk ndi Mapulogalamu a Customer Relationship Management (a CRM) opangidwa kuti akonze mauthenga omwe akubwera mudongosolo lokhazikika, lotengera matikiti. Imawonetsanso ulusi wa mauthenga ngati zokambirana (monga pulogalamu ya SMS kapena messenger).
Cholinga cha ofesi yothandizira ndikuchepetsa mayendedwe othandizira makasitomala ndikufupikitsa nthawi yofunikira kuti muyankhe kwa ogula.
Kodi ofesi yothandizira ingasinthire bwanji kutsika kwa ma multichannel m'masiku otanganidwa kwambiri pachaka?
Multichannel dropshipers ali ndi mwayi wambiri wokula; komabe, kukula kowonjezereka kumafuna udindo waukulu.
Masiku otanganidwa akafika, mudzakhala ndi mafunso ambiri omwe akubwera musanagulitse ndikufunsanso pakuyitanitsa kuchokera kumawebusayiti angapo, ndikusiyirani zambiri zoti muyankhe.
M'malo motengera ntchito yonse pamapewa anu, mutha kuganizira za eCommerce helpdesk kuti muzitha kuyang'anira ntchito zambiri kwa inu.
Kuyika pakati pa mauthenga anu onse
Ntchito yabwino yadesiki yothandizira iyenera kuyika pakati (kuphatikiza) magawo ambiri a kasitomala kuchokera kumayendedwe osiyanasiyana ogulitsa.
Mwanjira ina, posunga deta yonse yothandizira makasitomala panjira iliyonse pamalo amodzi, mudzayankha mwachangu ndikukhala mwadongosolo.
Mauthenga ophatikizira: yankho la chotsitsa chambiri chotanganidwa
Ndizovuta kuti misika ngati eBay imafuna bokosi lina lolowera kuti muyang'ane, njira ina yotumizira mauthenga patsamba kuti muphunzire, ndi mawu achinsinsi amodzi omwe muyenera kugawana ndi gulu lanu.
Koma kuyang'anira chithandizo chamakasitomala m'masitolo angapo popanda desiki kungakhale kovuta makamaka kwa magulu panthawi yotanganidwa. Zina zomwe zimachitika kawirikawiri zingaphatikizepo:
- Zokonda ndi mabatani osiyanasiyana m'mabokosi obwera kubwereketsa amatha kuchedwetsa kuchita zinthu zambiri m'maganizo mopanikizika.
- Pantchito ya nyenyezi zisanu, mufunika kupewa mayankho opitilira muyeso polinganiza kuti ndani pagulu lanu angayankhe - pa nsanja yogulitsa - komanso liti.
- Popanda kulinganiza pamayendedwe otanganidwa, mauthenga ophonya ndi milandu ikuyenera kuchitika.
- Kayendesedwe ka ntchito kameneka nthawi zambiri kamatha kupangitsa kuti pakhale ma tabu otseguka okwanira kuti afupikitse moyo wa laputopu yanu. Ma tabu asakatuli ambiri ndi zowonjezera zomwe zimagwira zitha kuwononga makompyuta.
Monga mukuwonera, kutsatira chithandizo chanu chonse mukadzaza ndi mauthenga ogula kumatha kukhala chipwirikiti; mwachangu. Ndipo zachisoni, pali mitengo yolipira pakuyankha mochedwa.
Komabe, ofesi yoyenera yothandizira bizinesi yanu imatha kuthetsa ndikuletsa zonsezi mwa kuphatikiza mauthenga anu onse amakasitomala, maimelo, ndi kuyitanitsa zambiri pamalo amodzi.
Easy Buyer-inu-wopereka Kulumikizana
Pali zifukwa zambiri zomwe kugwetsa kumakhala kosavuta komanso kofikirika kuposa kuyang'anira nyumba yosungiramo katundu - koma thandizo lamakasitomala panthawi yokonza zinthu zambiri mwina si chimodzi mwazifukwazo.
Mafunso anu ndi kubwezeredwa kwazinthu ndizofunikira kwambiri ngati muli ndi nyumba yosungiramo zinthu. Koma m'dziko la dropshipping, nthawi zambiri, muyenera kutsatira zomwezo ndikubwereranso monga momwe wogula adakuchitirani - koma ndi perekani.
Kusewera munthu wapakati kumatha kukhala kovutirapo, koma kuyika maimelo pakati ndi eCommerce Helpdesk kumakupatsani mwayi wofikira pazokambirana za ogulitsa kuti mutha kufotokozera mwachangu zina ndi zina kwa wogula.
Sekondi iliyonse yosungidwa imawonjezeka mwachangu, ndipo mutha kusunga mphamvu zambiri posankha zisankho zazing'ono zochepa.
Pitirizani Kudziwika ndi Professional Dropshipper
Nthawi zina dropshippers amagwedezeka mopanda chilungamo kuchokera kwa ogula akamachita ndi a wogulitsa akuchedwa kutchuthi. Chifukwa chake kuti chithunzi chanu chikhale chathanzi, desiki yabwino yothandizira ikhoza kupangitsa kuti chithandizo chanu chiwoneke ngati "choyambira" kapena "bizinesi" momwe mungafunire pokulolani:
- Malizitsani mayankho okhazikika (ndi malamulo),
- Khalani olondola pokhala ndi tsatanetsatane wa dongosolo (ndikuchitapo kanthu) poyankha, ndi
- Gwiritsani ntchito makonda okha maimelo maimelo & zidule za mauthenga.
Izi zimapanga ntchito zobwerezabwereza, zimabweretsa kusasinthika kwa mayankho a gulu lanu, ndikukulolani kuti muyang'ane kwambiri pakusunga ntchito zamaluso kuti muwonjezere mayankho, ndipo koposa zonse, bwerezani ogula.
Instant Order Insights
Chenjezo lina la dropshippers ndikuti ogulitsa amawongolera kutumiza ndi kuyitanitsa m'malo mwa ife.
Maoda otumizidwa pamasiku osakhala atchuthi, makamaka ndi othandizira abwino, nthawi zambiri amakonza popanda vuto, koma ngakhale zili choncho, ogula ena nthawi zambiri amafunsa za kutumiza kapena kuyitanitsa.
Dongosolo lothandizira limapulumutsa nthawi ndi ogulawa popereka maoda ndi data yazinthu pazenera lomwelo monga mukukambirana ndi wogula.
Mayendedwe a Ntchito Yotengera Gulu + Zodzichitira
Ngati muli ndi kapena mukulemba ganyu thandizo patchuthi, muyenera kuyang'anira ndalama zogwirira ntchito ndikuchepetsa nthawi yomwe gulu lanu limathandizira ndi chithandizo chamakasitomala a eCommerce.
Njira yoyamba yochepetsera ndalama zothandizira makasitomala ndikudzipangira okha kuchuluka kwa ntchito momwe mungathere.
Pulogalamu yoyenera ya eCommerce helpdesk iyenera kukulolani kuti mupange zinthu ziwiri:
- Perekani matikiti atsopano kwa anzanu enaake
- Pangani mwambo, autoresponders zachilengedwe kutumiza kutengera uthenga wa wogula ndi dongosolo.
Zida ziwirizi zimakhala ngati "mlembi weniweni" wa gulu lanu lothandizira makasitomala, ndipo autoresponders amatha kuthetsa mafunso osafuna kuyankha.
Mukangopanga makina anu odzipangira okha, mudzakhala ndi maola osawerengeka ochotsedwa pazantchito zanu zonse nyengo ino.
Zina Zambiri za Dropshippers Kuti Muyang'ane Muofesi Yothandizira
Zomwe zili pamwambapa ndizabwino kwambiri pamakasitomala aliwonse otsika; koma nazi zina mwazambiri zopulumutsa nthawi komanso kukhutira kwamakasitomala zomwe mungaganizire:
- Tanthauzirani zokha mauthenga.
- Onetsani njira yomwe wogula akulumikizana nanu.
- Onjezani zolemba mkati mwazokambirana.
- Tchulani anzanu aku timu kuti atumize mnzanuyo chidziwitso cha tikiti.
- Yankhani ogula omwe ali ndi ma tempuleti/zidutswa za uthenga zomwe zimasintha zokha malinga ndi dongosolo la wogula komanso zambiri zotumizira.
- Zosintha za SLA ndi maola abizinesi a "nthawi yoyankha" ndi mawonekedwe a autoresponder
- Ziwerengero za anzanu otumizidwa kunja za kuchuluka kwa matikiti ogwiridwa
- Zosefera zomwe mungasinthire mumabokosi obwera kuti mukonzekere bwino
Mndandanda wazinthu zosiyanasiyana zothandizira chithandizo ukhoza kupitirira kwa kanthawi, koma mndandanda womwe uli pamwambawu uli ndi zinthu zina zofunika kwambiri zomwe zimapangitsa kusiyana kwakukulu mu multichannel eCommerce service workflows.
Chikumbutso: mutha kuyesa zonse zomwe zikupezeka m'nkhaniyi kwaulere 3Dsellers Multichannel Helpdesk.
Otsatsa masauzande ambiri pa intaneti ochokera kumitundu yonse ndi magawo onse amagwiritsa ntchito 3Dsellers tsiku lililonse kuti akulitse ndikuwongolera mabizinesi awo. Zida za 3Dsellers zapatsa ogulitsa osawerengeka zinthu zopulumutsa nthawi, zolimbikitsa malonda kuti akulitse bizinesi yawo ya eBay kuchokera ku akaunti yomwe ikuyenda bwino kukhala bizinesi.
Kaya muli pamutu pa maimelo othandizira makasitomala pompano, muyembekezere kukhala, kapena mukufuna kukhazikitsa maziko akukula bwino kwabizinesi yanu yotsika panthawi yachangu ya nyengo yamawa, multichannel eCommerce kasitomala wothandizira makasitomala ikhoza kukhala imodzi mwamayankho anu. .
Nkhaniyi imapezeka koyamba mu 3Dsellers
