What is an eCommerce Helpdesk? Multi-Store Dropshippers: Need a Helpdesk for the Holidays? | Review of CRM Software 2022
An eCommerce helpdesk is Customer Relationship Management software (a CRM) designed to
– organize incoming messages into a structured, ticket-based system
– display message threads as conversations (like an SMS app or messenger).
The purpose of a helpdesk is to simplify customer support workflows and shorten the time needed to respond to buyers.